Returns & Refunds policy

Items acquired from Sinako Medical can be returned for specific reasons, provided that these issues are reported within three days of receiving the order. The acceptable reasons for return include:

- The product is found to be defective upon arrival.

- An incorrect product is delivered.

Any returns based on the above criteria must be communicated within three business days of receipt and must also adhere to the following conditions:

- The defective or incorrect product must be returned in its original packaging within seven days of receiving the order.

Defective items will require warranty approval from the respective manufacturer after a period of 7 days, rather than being eligible for immediate replacement. Claims regarding "wrong" items will not be accepted after 7 days from the date of order receipt.

It is important to be aware that stethoscopes and diagnostic sets cannot be exchanged or returned. This policy is rigorously upheld to mitigate the risk of infection transmission via earpieces, in accordance with relevant local laws, including the Consumer Protection Act. We appreciate your understanding of this precaution, which is implemented to safeguard the well-being and satisfaction of all our customers.

In instances where an incorrect product is delivered, Sinako Medical will initially attempt to procure the correct item; if this is unsuccessful, a refund will be provided.

For products that are defective, Sinako Medical will first seek to repair the defects or identify an appropriate replacement prior to issuing any refunds.

If a product is returned and it is determined through investigation that the product is not covered by the warranty and/or has sustained damages due to accidental or customer-related incidents, the customer will be responsible for both shipping and repair expenses.

Can I return my product if I’ve changed my mind?

Sinako Medical strictly does not accept returns of non-defective products, especially stethoscopes and diagnostic sets due to risk of infection spread.

Warranties:

We offer 6 months to 3 years warranty depending on the product, please see product description for details of that specific product or e-mail us at support@sinakomedical.com for any product or warranty related inquiry.