At Sinako Medical, we are committed to delivering your products safely and on time. Please read our shipment policy carefully to understand how your order will be processed and delivered.
1. Order Processing
- Orders are processed within 7–10 working days for standard machines and up to 20 working days for certain specialized or custom equipment.
- You will receive a confirmation email or WhatsApp message once your order has been processed and is ready for shipment.
2. Shipping Methods & Costs
- We offer local (South Africa) and international delivery.
- Shipping times vary by product and delivery method:
- Standard deliveries: 15–22 days
- Large machinery or sea freight: up to 55 days
- Shipping costs depend on the product size, weight, destination, and delivery method, and will be calculated at checkout.
3. Delivery Time & Regional Variations
- Delivery times may vary based on your region, product type, and chosen shipping method.
- For exact production and shipping times, please refer to the individual product listing.
4. Tracking Your Order
- Once your order has been shipped, a tracking number (if applicable) will be provided so you can monitor your shipment.
- Please note that tracking updates are managed by the shipping service.
5. Damages or Lost Shipments
- Please inspect your package immediately upon arrival.
- Any damages or missing items should be reported to us within 48 hours for assistance.
- We will work with the courier to resolve any shipment issues promptly.
6. Collection Option
- For customers who prefer, products may also be collected directly from our premises after payment confirmation.
Frequently Asked Questions (FAQ)
Q: Can I change my delivery address after placing an order?
A: Yes, but please notify us immediately. Changes may not be possible if the order is already with the courier.
Q: How do I know the exact delivery time for my product?
A: Delivery times vary depending on the product, shipping method, and destination. Please check the individual product listing for precise production and shipment timelines or email us support@sinakomedical.com or WhatsApp +27 64 323 1076 for more information.
Q: Do you ship internationally?
A: Yes! We offer Free international shipping. Delivery times will vary based on destination and product type. Done for you customs clearance for most products, refer to individual listing for customs clearance information.