At Sinako Medical, we are committed to your satisfaction. Our Return & Refund Policy is designed to ensure transparency and fairness while protecting both our customers and our business. Please read carefully before placing your order.
🌟Return window: 30 days
1. Eligibility for Returns
- Returns are only accepted for faulty, damaged, or incorrect products received.
- Products must be returned in the original packaging with all included accessories and documentation.
- Returns for change of mind are not accepted.
2. Reporting a Problem
- Inspect your order immediately upon arrival.
- Customers must contact us within 7 days of receiving the item if there is any damage or an incorrect product.
- Include your order number, product details, and photos of the issue to help us process your request efficiently.
3. Return Timeline
- After contacting us, customers have 30 days to return the item for inspection.
- Returns outside this 30-day period may not be accepted.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days.
- Refunds will be made using the same payment method used during purchase, unless otherwise agreed.
5. Shipping & Return Costs
- Customers are responsible for return shipping costs, unless the product is faulty or sent incorrectly.
- For faulty or incorrect products, Sinako Medical covers the return shipping costs.
Frequently Asked Questions (FAQ)
Q: Can I return an item if I change my mind?
A: No. We only accept returns for faulty, damaged, or incorrect products.
Q: How long do I have to report an issue?
A: Customers must contact us within 7 days of receiving the product.
Q: How long do I have to return the product?
A: Customers have 30 days from the date of contact to return the item.
Q: How long will it take to get my refund?
A: Refunds are processed within 7–14 business days after the returned product has been inspected.
Q: Are international returns accepted?
A: Yes, but customers are responsible for return shipping costs unless the product is faulty or sent incorrectly.