Last updated: November 2025
Welcome to Sinako Medical. By accessing or purchasing from our website (www.sinakomedical.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
1. Company Information
Sinako Medical (Pty) Ltd is a South African–registered business supplying medical and aesthetic equipment to clinics, salons, and professionals worldwide.
Email: sales@sinakomedical.com
WhatsApp: +27 64 323 1076
2. Use of Website
By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights or restrict the use of others.
Sinako Medical reserves the right to modify, suspend, or discontinue any aspect of the website or these Terms at any time without prior notice. Continued use of the website signifies your acceptance of any updates.
3. Product Information
We strive to ensure that all product descriptions, images, and specifications are accurate and up to date.
However, product designs and features may vary slightly due to manufacturer updates or improvements.
All equipment sold by Sinako Medical is for professional use only and should be operated by trained personnel or under the guidance of certified professionals.
4. Pricing and Payment
All product prices are listed in United States Dollars (USD).
For convenience, customers can view approximate conversions in their local currency using our integrated YayCurrency tool.
We reserve the right to change prices at any time without notice.
Accepted payment methods include:
- Bank Transfer (EFT)
- PayPal
- Other secure payment gateways available at checkout
Orders will only be processed once full payment is received and confirmed.
5. Delivery and Shipping
Sinako Medical ships nationwide across South Africa and worldwide through trusted courier and freight partners.
- Delivery within South Africa: Free or standard courier delivery (depending on promotions).
- International Shipping: Available upon request. Customers are responsible for any import duties, taxes, or customs fees in their destination country.
Delivery times vary based on stock availability, product type, and delivery location.
6. Warranty and After-Sales Support
All machines include a 2-year warranty covering manufacturing defects only.
This warranty excludes damage resulting from misuse, negligence, or unauthorized repairs.
We provide training, remote assistance, and full after-sales support to ensure proper operation and maintenance of your equipment.
7. Returns and Refunds
Due to the specialized nature of our products, returns are accepted only for defective or damaged items covered under warranty.
To request a return, please contact us within 7 days of receiving your order. Refunds will only be processed after inspection and approval by Sinako Medical.
Refunds do not apply to:
- Buyer’s remorse or change of mind
- Damage caused by improper use
- Unauthorized servicing or modification
8. Certifications and Compliance
Sinako Medical supplies equipment from internationally certified manufacturers, including:
Medical CE, FDA, ISO, and MDSAP certifications (where applicable).
All documentation is verified internally. Certification copies can be provided to confirmed buyers for professional and regulatory reference.
9. Limitation of Liability
Sinako Medical shall not be held liable for any direct, indirect, or consequential damages arising from the use or misuse of our equipment, including improper handling or failure to follow training and safety guidelines.
10. Privacy Policy
All personal information collected is handled in accordance with the Protection of Personal Information Act (POPIA) and relevant international data protection standards.
We respect your privacy and do not sell, rent, or share customer data with third parties.
For detailed information, please refer to our Privacy Policy page.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.
International customers agree that any disputes will be handled under South African jurisdiction unless otherwise required by local consumer protection laws.
12. Disclaimer
All content and product information on this website are provided for educational and professional reference purposes only.
They should not be interpreted as medical advice or substitute consultation with qualified medical professionals.
Users are responsible for ensuring proper training and compliance with local regulations before operating any equipment.
13. Contact Us
For assistance, inquiries, or support, please contact us:
📧 sales@sinakomedical.com
📱 +27 64 323 1076