Sinako Medical – Return & Refund Policy

Effective Date: 03/02/2026

At Sinako Medical, we are committed to providing high-quality medical and aesthetic equipment. This policy explains when and how products may be returned or refund

1. Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions below.

2. Return Window

Customers may return products within 30 days of delivery for:

Defective, damaged, or incorrect items
Change of mind / unsuitable purchase (non-defective products)

The return period begins on the date the product is delivered to the customer.

3. Return Conditions

To qualify for a return, products must:

Be in original packaging
Be unused and uninstalled (unless defective)
Include all accessories, manuals, and documentation
Be returned with proof of purchase (order number or receipt)

For defective or damaged items, photos or videos showing the issue are required.

4. Return Shipping Costs

Defective or Incorrect Products:
Sinako Medical will cover return shipping costs once the issue has been verified.
Non-Defective / Change of Mind Returns:
Customers are responsible for all return shipping costs.

5. Restocking Fee (Non-Defective Returns)

For products returned due to change of mind, incorrect selection, or other non-defective reasons, a restocking fee of 15% of the product price will be deducted from the refund amount.

This fee covers inspection, handling, and administrative costs.

No restocking fee applies to defective, damaged, or incorrectly supplied products.

6. Refund Processing

Once the returned product is received and inspected:

Approved refunds are processed within 7–10 business days
Refunds are issued to the original payment method
Original shipping and handling fees are non-refundable, unless the return is due to a defect or incorrect item supplied

7. Exchanges

Customers may request an exchange instead of a refund, subject to product availability.
Any price difference will be invoiced or refunded accordingly.

8. Non-Returnable Items

Returns will not be accepted for:

Products that have been used, installed, or tampered with
Customized or special-order equipment
Clearance or promotional items (unless defective)
Products returned outside the 30-day return window

9. How to Request a Return

To initiate a return, contact us within the return window:

📧 Email: sales@sinakomedical.com
📱 WhatsApp: +27 64 323 1076

Please include:

Order number
Reason for return
Photos or videos (if the product is defective or damaged)

10. Policy Updates

Sinako Medical reserves the right to update this policy at any time. Changes will be posted on our website.

Sinako Medical – Returns & Refunds FAQ

1. Can I return a product if I change my mind?

Yes. We accept returns for non-defective products within 30 days of delivery, provided the item is unused, uninstalled, and in its original packaging with all accessories and documentation.

A 15% restocking fee will be deducted from the refund for change-of-mind or non-defective returns.

2. What if my product arrives damaged or defective?

If your product is damaged, faulty, or incorrect, please contact us within 7 days of delivery. We will arrange a return, repair, replacement, or refund at no extra cost, including return shipping.

3. How do I start a return?

Order number
Reason for return
Photos or videos (for defective or damaged items)

📧 Email: sales@sinakomedical.com
📱 WhatsApp: +27 64 323 1076

4. Who pays for return shipping?

Defective or incorrect products: Sinako Medical covers return shipping
Change of mind / non-defective returns: Customer covers return shipping

5. How long does it take to get my refund?

Once we receive and inspect the returned product, refunds are processed within 7–10 business days to the original payment method.

6. Is the original shipping fee refundable?

Original shipping and handling fees are non-refundable, unless the return is due to a defect or an incorrect product being supplied.

7. What is a restocking fee?

A 15% restocking fee applies to non-defective / change-of-mind returns. This covers inspection, handling, and administrative costs.
No restocking fee applies to defective, damaged, or incorrectly supplied items.

8. Can I exchange a product instead of getting a refund?

Yes. Exchanges are allowed, subject to product availability.
If the new product has a different price, the difference will be invoiced or refunded.

9. Are there any items that cannot be returned?

Yes. Returns are not accepted for:

Used or installed products (unless defective)
Customized or special-order equipment
Clearance or promotional items (unless defective)
Products returned after the 30-day return window

10. Do your products come with a warranty?

Yes. Many of our machines include a 1–3 year manufacturer’s warranty. Warranty claims are handled separately from returns and usually involve repair or replacement rather than a refund.

11. How will I know if my return is approved?

Once your returned product is inspected, we will notify you via email or WhatsApp about the approval status and next steps for your refund or exchange.

12. Where is Sinako Medical based?

Sinako Medical operates in South Africa and supplies medical and aesthetic equipment to clinics, hospitals, and beauty professionals Worldwide.